1. Do you offer accessible setup options for different mobility needs?

At this time, we do not offer specialized accessible inflatables or modified entrances, but we’re happy to help plan placement that supports comfort and ease of movement for your guests.

2. Can you adjust placement to accommodate wheelchairs, strollers, or walkers?

Yes — we can adjust the setup layout to ensure smooth access for wheelchairs, strollers, walkers, or mobility devices. Just let us know before your event so we can plan accordingly.

3. Are any of your inflatables sensory-friendly for neurodiverse children?

Yes. We offer toddler-friendly options with softer play styles and slower-paced environments. These units can be a great fit for kids who prefer gentler, enclosed, or low-stimulation play.

4. Can adults or caregivers enter the inflatable to assist a child?

Yes — adults and caregivers may step inside the inflatable when needed to support or assist a child.

5. What if a child needs extra support during play?

Constant supervision is the best way to spot when a child needs help. Staying nearby allows you to jump into action quickly and keep the experience safe and positive.

6. Are pathways, gates, or narrow yards an issue for delivery?

We need at least 3 feet of clearance through gates, side yards, and pathways to safely transport and set up our equipment.

1. What age ranges are recommended for each inflatable?

Most of our inflatables are designed for ages 6 and up. Each product page includes age guidance so you can choose the best fit for your event.

2. Are toddlers allowed to play with older kids in the same unit?

We recommend separating groups by size and weight to keep play safe and balanced. Toddlers should always have their own time or their own dedicated inflatable.

3. Do you have toddler-specific inflatables?

Yes — we offer toddler-friendly units designed with softer play, lower walls, and gentler activities perfect for little ones.

4. What are the weight limits for your inflatables and add-ons?

Each inflatable has its own weight and capacity guidelines. You’ll find specific limits listed on each product page and in your booking details.

5. How many kids can safely be inside at once?

Most units can comfortably and safely hold 6–8 kids at a time, depending on their size and activity level.

6. Are adults allowed on any of your units?

Adult participation is limited and varies by unit. If you need an adult to assist a child, just ask—we’ll let you know which setups allow it.

How do I book a bounce house?

Booking is easy! Visit our “Appointments” page, choose your inflatable and package, and select your date. Once your reservation is submitted, you’ll receive a confirmation email and invoice within 24 hours.

How far in advance should I book?

We recommend reserving at least 2–3 weeks in advance to secure your preferred date and inflatable, especially for weekends and holidays.

Do you deliver and set up the inflatables?

Yes! Elevated Celebrations is a full-service experience. We handle delivery, setup, safety inspection, and takedown so you can focus on making memories.

How much space do I need for setup?

Each inflatable requires a flat, grassy or concrete surface with 3–5 feet of clearance on all sides. Exact dimensions are listed on each product page to help you plan.

1. What is your cancellation policy?

You may cancel up to 72 hours before your event for a full refund.
Cancellations made after the 72-hour window will result in a forfeited deposit.

2. Can I reschedule my event if something comes up?

Yes. You can reschedule with 72 hours' notice.
Rescheduling with less than 72 hours' notice will result in the loss of your deposit.

3. What happens if weather forces a cancellation?

Safety is our top priority. If weather conditions make it unsafe to operate, we’ll offer a reschedule or a refund.

4. Do you offer refunds for last-minute changes?

No. Last-minute changes made within 72 hours of your event are non-refundable.

5. Can I move my rental to a different date or location?

Possibly. Please contact us immediately after booking if your date or location changes so we can confirm availability and requirements.

6. What if my event is at a park and the permit falls through?

We require proof of a valid park permit before confirming park setups.
If your permit is denied or revoked, we can help you reschedule or move your event to another approved location.

1. How often are your inflatables cleaned?

Every inflatable is thoroughly cleaned before and after each use to ensure a fresh, safe, and welcoming play space for every family.

2. What products do you use for sanitizing?

We use all-natural, kid-safe cleaners that are specifically formulated for PVC materials. They’re effective without being harsh.

3. Do you clean the unit at delivery?

Yes — we do a final wipe-down and spot sanitation at delivery so your setup is event-ready.

4. Are your cleaning products safe for toddlers and sensitive skin?

Absolutely. All of our sanitation products are gentle, non-toxic, and safe for little ones with sensitive skin.

5. How do you maintain hygiene between rentals?

Our inflatables are stored in a cool, dry space to prevent moisture, odors, or bacterial growth between events.

6. What should I do if a spill or accident happens during my event?

Please clean the spill right away and let us know at pickup so we can perform a deeper sanitation before the next rental.on

1. Are you fully insured?

Yes. We carry full commercial insurance for all of our rentals and operations.

2. Can you provide a certificate of insurance for parks or venues?

Yes — we can provide a COI upon request for parks, HOAs, and private venues.

3. Are your inflatables licensed or inspected?

Yes. Our inflatables are licensed, inspected, and maintained regularly to meet safety and compliance standards.

4. Are your staff trained in safety procedures?

Yes. Our team is SIOTO Certified, meaning we follow industry-leading safety and inspection standards.

5. What type of liability coverage do you have?

We carry commercial liability insurance specifically for inflatable and event rental operations.

6. Do parks or HOAs require special documentation from you?

Some do. Requirements vary by park or HOA. If documentation such as a COI or vendor verification is needed, just let us know — we’re happy to provide it.

1. What forms of payment do you accept?

We accept all major credit cards, Venmo, and PayPal for fast and easy booking.

2. Is a deposit required to secure my date?

Yes. A deposit is required at the time of booking to reserve your equipment and date.

3. When is the balance due?

The full balance is due at delivery before setup begins.

4. Do you offer payment plans or split payments?

No. All payments must be made in one transaction.

5. What fees should I be aware of (travel, cleaning, after-hours)?

Travel fees, cleaning fees, or after-hours charges may apply based on your location and event details. These will always be clearly stated during booking so there are no surprises.

6. Do you require a damage waiver?

Yes. All customers sign a liability waiver that outlines responsibilities, safety expectations, and care requirements.

7. What happens if equipment is damaged?

Any damage, misuse, or negligence is addressed according to the liability waiver you signed at booking. We review everything with you at pickup so you understand what’s covered.

1. What type of power source do your inflatables require?

Our inflatables must be connected to a GFCI-grounded outlet within 75 feet of the setup location.

2. Do you provide extension cords or generators?

Yes. We provide heavy-duty extension cords and offer generator rentals for parks or areas without accessible power.

3. Can the inflatables be used in light rain?

No. For safety, inflatables cannot operate in rain, even light drizzle.

4. What weather conditions require shutdown?

Inflatables must be shut down during strong winds, any rain, or snow. Safety always comes first.

5. What wind speeds are considered unsafe?

Winds of 15 mph or higher are unsafe for inflatable operation and require immediate shutdown.

6. Can I move the inflatable once it’s set up?

No. Once we’ve anchored and secured the inflatable, it cannot be moved for safety reasons.

7. Do you offer indoor setup options for bad-weather days?

No. At this time, we do not offer indoor setups as it limits access, anchoring, and safety clearances.

1. Do you set up at parks, homes, HOAs, schools, and event venues?

Yes! We deliver to homes, parks, HOAs, schools, and event venues.
If your event is at a park, a permit is required. Please reach out so we can guide you through what you’ll need.

2. What surfaces can your inflatables go on (grass, turf, concrete, indoors)?

Our inflatables must be set up on a smooth, flat surface.
Grass, turf, concrete, and indoor spaces are all great—as long as they are level and clear of hazards.

3. What are the requirements for park rentals and permits?

Each park has its own rules, permit process, and electrical guidelines.
Please contact us with your park’s name and location, and we’ll help you understand what’s required.

4. Do parks require generators?

This varies by park. Some have accessible outlets, while others require a generator. We offer generator rentals if needed.

5. What if my yard is uneven or sloped?

Unfortunately, we can’t set up on uneven or sloped surfaces.
For safety, the inflatable must sit on a smooth, flat area.

6. How much space do I need for each setup?

We require at least 5 feet of clearance on all sides of the inflatable to safely anchor and operate it.

7. Do you handle all communication with the park or venue?

We do not communicate directly with parks or venues.
You’ll need to secure your park permit and confirm electrical access.
If power isn’t available, we can provide a generator for your event.